Note: This is a guest post by Shane Hand, Reference Librarian in MD Anderson Library. Thanks Shane!
Over the past few weeks, I have noticed a few noise complaints from users about response times. Due to these complaints, I did another ticket analysis related to noise.
The goals of this analysis were to find:
- How many noise complaints are answered and are not answered
- What is our average response time?
- How effective are we in finding the loud patron/noise?
- What are the major obstacles to an effective response?