April 2019 – User Experience at University of Houston Libraries

A method for analyzing interview data quickly

I did a few interviews recently and was very pleased with our efficiency.

This is the protocol we followed, both for my future reference and for other library UX designers who might gain something.

In this post:

Step 0. Set-up in Google Drive
Step 1. Plan your interviews
Step 2. Take notes with a survey form
Step 3. Format notes into cards
Step 4. Affinity mapping with note cards
Step 5. Create theme spreadsheet
Step 6. Review your themes digitally and collaboratively

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Main website tree test, April 2019

A survey was recently promoted on libraries.uh.edu. The survey was a link to a tree test (about tree testing).

The goal of the tree test was to collect data about some new content categories that have been proposed by stakeholders in the last few months.

In this post:

Method
Results
Lessons learned and next steps

Continue reading Main website tree test, April 2019

In-progress: Testing sign impact on web traffic

Last week I put out some new signs in MD Anderson Library promoting specific web content in targeted locations.

A desktop computer on a table. The computer tower has a sign promoting interlibrary loan on it — One of the signs, promoting ILL

After some time I will compare traffic coming from these signs to overall traffic to these webpages.

I’m doing this because my recent ticket analysis found noise complaints were high, and the noise complaint SMS number was primarily promoted with signs in targeted locations.

Update: I have another post showing the results of these signs. (DP 5/23/19)

Continue reading In-progress: Testing sign impact on web traffic