Note: This is a guest post by Shane Hand, Reference Librarian in MD Anderson Library. Thanks Shane!
In a previous post, Daniel Pshock recently analyzed the support tickets submitted via our Contact Us form during the fall 2018 semester.
The goals of this follow-up were to find:
- Where noise complaints in MD Anderson Library come from
- What times noise complaints are sent
- If noise complaints are coming from non-silent zones
- Whether the noise complaint number is being used for non-noise related issues
In this post:
- Method
- Results
- Notes and observations
- Future ideas
Continue reading Ticket analysis follow-up on noise (guest post)
