Month: July 2017

Usability testing, July 2017

Usability testing was recently conducted with 6 library users in MD Anderson Library.

A “user cafe” was set up in the MD Anderson Library lobby. Passers-by were enticed to complete the test with promises of free coffee and snacks after completion.

The test asked participants to complete 3 tasks using the new version of the main Libraries website.

In this post:

  1. Methods
    • Tasks given
  2. Results
    • Task results
    • User mistakes
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Lessons learned
  4. Next steps

Continue reading Usability testing, July 2017

Walk-up user interviews, July 2017

Interviews were conducted with users in MD Anderson Library in a recent User Cafe session. Users were asked broad, general questions regarding their use of and feelings about the library.

A total of 6 valid interviews were completed.

In this post:

  1. Methods
    • Interview questions
  2. Results
    • Participants
    • Core findings
    • Satisfaction with the library
  3. Lessons learned
  4. Next steps

Continue reading Walk-up user interviews, July 2017