Music Library walk-up interviews, spring 2018

Table with a "free coffee" sign
User Cafe setup in the Music Library

User interviews were recently conducted in the Music Library. The goal of user user interviews was to supplement on-going library sweeps and other data about the branch.

This has been done as part of an on-going project to assess Music Library signs and space.

In this post:

  1. Methods
  2. Results
  3. Finding a book
  4. Lessons learned

Continue reading Music Library walk-up interviews, spring 2018

Group rooms survey, spring 2018

A survey was recently promoted to group study room users. The survey sought to estimate the satisfaction and use of group rooms in MD Anderson Library.

Satisfaction with rooms was mostly high. Pain points include facility issues and, most commonly, low availability.

In this post:

  • Survey design and response
  • Room use
  • Room satisfaction
  • Comments about the rooms
  • Lessons learned

Continue reading Group rooms survey, spring 2018

libraries.uh.edu SUS survey, spring 2018

A survey was recently promoted to library users. The survey asked questions from the System Usability Scale (SUS).

The SUS score for libraries.uh.edu has risen since spring 2017 from 71 to 78.

In this post:

  • Previous SUS score
  • Survey design and response
  • SUS results
  • Other results and full data
    • Satisfaction
    • Why did they come to the website?
    • What they’d change

Continue reading libraries.uh.edu SUS survey, spring 2018

Usability testing, February 2018

A usability test was conducted in MD Anderson Library with 5 users.

The goal of usability testing was to observe how people use the search tools on the libraries.uh.edu homepage.

A screenshot of the search options on the homepage

Participants completed 3 tasks relating to searching and research.

In this post:

  1. Methods
    • Goals
    • Tasks given
  2. Results
    • Task results
    • What search tools did they use?
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Website comments

Continue reading Usability testing, February 2018

What are people saying about us on Reddit?

Note: This post contains NSFW language.

Reddit is a message board site and the 5th most visited website in the US, according to Alexa.

This post is a review what people said about UH Libraries on Reddit during the fall 2017 semester, to help us gauge general feelings about our services.

In this post:

  1. Reddit comments
    • Facility issues
    • Group rooms and carrels
    • Noise
    • Policies and library services
  2. Lessons learned

Continue reading What are people saying about us on Reddit?

Usability testing, September 2017

A usability test was conducted in MD Anderson Library with 6 users.

The goal of usability testing was to determine if users can find content that is primarily accessible via the header or footer.

The test asked users to complete 2 tasks on libraries.uh.edu.

In this post:

  1. Methods
    • Goals
    • Tasks given
  2. Results
    • Qualitative feedback
    • Task results
    • User mistakes
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Lessons learned
  4. Next steps

Continue reading Usability testing, September 2017

Website survey, fall 2017

A survey was recently promoted to libraries.uh.edu users.

The survey coincided with the start of the fall 2017 and the recent launch of the new, re-built Libraries website.

It asked about use of and feelings about the Libraries website.

Most respondents use the website nearly every day. The most common uses are research-related, including finding books, articles, and databases.

In this post:

  • Survey design
  • Respondents
  • Why users come to the website
  • Feelings about the website
  • Next steps

Continue reading Website survey, fall 2017