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ProQuest and Alexander Street Press Product Downtime January 19, 2019 – RESOLVED

On January 19, 2019, from 9pm for approximately 8 hours, most ProQuest, Alexander Street Press, Sanborn Maps, Chadwyck-Healey databases will be unavailable.

ProQuest will be performing routine maintenance to maintain the currency and security of their products.

Posted on January 11th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on ProQuest and Alexander Street Press Product Downtime January 19, 2019 – RESOLVED

DynaMed – System Maintenance January 9-February 1 – RESOLVED

Content updates will be unavailable through February 1st, for DynaMed due to scheduled maintenance. DynaMed will be available to subscribers and our Systematic Literature Surveillance and review processes will continue during this time. You can expect to see all updates that occurred during maintenance by February 1st, 2019.

Posted on January 9th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on DynaMed – System Maintenance January 9-February 1 – RESOLVED

Duke University Press 2018 Temporarily Unavailable – RESOLVED

Duke University Press has discovered issues in accessing 2018 content on their platform. They unfortunately do not have an ETA as to when access will be fully restored.

Posted on January 8th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on Duke University Press 2018 Temporarily Unavailable – RESOLVED

Ebook Central, Ebrary, and Ebook Library Down for Maintenance Saturday Oct. 27, 2018 – RESOLVED

ProQuest Ebook Central, Ebrary, and Ebook library will be down for maintenance for approximately 90 minutes on Saturday, October 27, 2018 starting at 12:30 p.m.

Posted on October 2nd, 2018 by Jeannie Castro and filed under Resolved | Comments Off on Ebook Central, Ebrary, and Ebook Library Down for Maintenance Saturday Oct. 27, 2018 – RESOLVED

Emerald Insight Platform Maintenance May 22, 2018-RESOLVED

Starting on Tuesday, May 22, 2018 at 3am, the Emerald Insight Platform will be undergoing scheduled maintenance. The platform may be intermittently unavailable for up to 12 hours.

Posted on May 18th, 2018 by Jeannie Castro and filed under Resolved | Comments Off on Emerald Insight Platform Maintenance May 22, 2018-RESOLVED

ProQuest Product Downtime Saturday, JULY 29, 2017 – RESOLVED

On Saturday, 29 July 2017, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain reliability of your products.

During this 9-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience.  Additionally, web-based customer access will be redirected to a webpage stating the planned maintenance times.

•    United States (CDT): Saturday, 29 July, 2:00 p.m. through Saturday, 29 July, 11:59 p.m.

The following products will be temporarily offline:

Research databases
•    ProQuest Platform (search.proquest.com)
•    ProQuest Congressional (congressional.proquest.com)
•    ProQuest Dialog (search.proquest.com/professional)
•    Chadwyck-Healey US databases
•    eLibrary (all editions)
•    ProQuest Digital Microfilm
•    Digital Sanborn maps

Reference management/Research support tools
•    RefWorks

Bibliographic and catalog enrichment resources
•    Books in Print®
•    LibraryThing for Libraries™
•    ProQuest Syndetic Solutions

Posted on July 3rd, 2017 by Jeannie Castro and filed under Resolved | Comments Off on ProQuest Product Downtime Saturday, JULY 29, 2017 – RESOLVED

ProQuest gateway errors-RESOLVED

At this time, ProQuest resources are experiencing a gateway error due to their new platform update. The Libraries’ are working with ProQuest Technical Support to fix this problem. If you encounter a problem, please click the broken link button next to the resource name in the e-journals menu. This will assist the Libraries’ conversation with ProQuest Technical Support.

Thank you for your assistance with this matter and we apologize for any inconvenience this may cause you.

Posted on June 16th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on ProQuest gateway errors-RESOLVED

Ulrichsweb System Downtime-RESOLVED

Ulrichsweb will be down on Thursday, June 15th, starting at 3pm for platform updates, and will affect Ulrichsweb™, Ulrichsweb API, and Ulrich’s Serials Analysis System services.

During this time, you will be unable to make any administrative changes, and visitors to the Ulrichsweb web page will find a “service unavailable” message asking them to come back later. Ulrichsweb API requests will result in no data during this brief downtime.

Expected downtime is approximately 1 hour.

Posted on June 13th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on Ulrichsweb System Downtime-RESOLVED

Emerald platform to undergo maintenance 6/6/2017

The Emerald platform will be undergoing maintenance starting at 3:00 pm on Tuesday, 6/6/2017. Maintenance is expected to last up to 12 hours.

During this time, the site will be placed into ‘read-only’ mode, making the following functionality unavailable for the duration of the upgrade:

  • Activating access tokens
    Adding publications as favourites
    Alert subscriptions
    Any changes to ‘My Account’ and ‘Institutional Account’
    E-commerce
    Registration
    Search.
Posted on June 6th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on Emerald platform to undergo maintenance 6/6/2017

Upcoming Artstor Digital Library Feature Changes – RESOLVED

We’re writing to share some upcoming feature changes which may require you to save some of your work in the Artstor Digital Library. These changes are part of the release of an improved platform that will feature a redesigned interface, streamlined features, and which will run on the same backend technology that currently powers the ITHAKA service JSTOR. This represents a first step toward the longer-term goal of creating an integrated platform experience for users of both the Artstor Digital Library and JSTOR – now both allied services under the ITHAKA umbrella. Learn more about our upcoming release.

  • We will be pausing the upload and metadata entry functions for Personal Collections between June 1st and early September this year. During this time you will be able to share, download, and save your existing images to groups as usual. However, you will not be able to add new images to your Personal Collection or edit any of the text associated with your existing images.
  • Uploading of OIV presentations into Personal Collections will be retired. If you need to share OIV presentations with students, please convert them to PDFs. An enhanced option for exporting your OIV presentations to other formats is being explored and will be available soon.
  • Personal notes and instructor notes are being retired. If you need any information saved in your personal or instructor notes, we recommend copying and pasting this information into your image group descriptions by June 1st.
  • The citation generator and saved citations will be temporarily removed and added back into the Digital Library after the new release. If you have saved citations that you need, please download them before June 1st.
  • Saved searches are being retired.
  • The date filter for search results will be temporarily removed in late May (prior to the release of the new site). It will return, with improvements, as part of the updated site this summer.
Posted on May 17th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on Upcoming Artstor Digital Library Feature Changes – RESOLVED

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