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ProQuest Product Downtime Saturday, JULY 29, 2017 – RESOLVED

On Saturday, 29 July 2017, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain reliability of your products.

During this 9-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience.  Additionally, web-based customer access will be redirected to a webpage stating the planned maintenance times.

•    United States (CDT): Saturday, 29 July, 2:00 p.m. through Saturday, 29 July, 11:59 p.m.

The following products will be temporarily offline:

Research databases
•    ProQuest Platform (search.proquest.com)
•    ProQuest Congressional (congressional.proquest.com)
•    ProQuest Dialog (search.proquest.com/professional)
•    Chadwyck-Healey US databases
•    eLibrary (all editions)
•    ProQuest Digital Microfilm
•    Digital Sanborn maps

Reference management/Research support tools
•    RefWorks

Bibliographic and catalog enrichment resources
•    Books in Print®
•    LibraryThing for Libraries™
•    ProQuest Syndetic Solutions

Posted on July 3rd, 2017 by Jeannie Castro and filed under Resolved | Comments Off on ProQuest Product Downtime Saturday, JULY 29, 2017 – RESOLVED

ProQuest gateway errors-RESOLVED

At this time, ProQuest resources are experiencing a gateway error due to their new platform update. The Libraries’ are working with ProQuest Technical Support to fix this problem. If you encounter a problem, please click the broken link button next to the resource name in the e-journals menu. This will assist the Libraries’ conversation with ProQuest Technical Support.

Thank you for your assistance with this matter and we apologize for any inconvenience this may cause you.

Posted on June 16th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on ProQuest gateway errors-RESOLVED

Ulrichsweb System Downtime-RESOLVED

Ulrichsweb will be down on Thursday, June 15th, starting at 3pm for platform updates, and will affect Ulrichsweb™, Ulrichsweb API, and Ulrich’s Serials Analysis System services.

During this time, you will be unable to make any administrative changes, and visitors to the Ulrichsweb web page will find a “service unavailable” message asking them to come back later. Ulrichsweb API requests will result in no data during this brief downtime.

Expected downtime is approximately 1 hour.

Posted on June 13th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on Ulrichsweb System Downtime-RESOLVED

Emerald platform to undergo maintenance 6/6/2017

The Emerald platform will be undergoing maintenance starting at 3:00 pm on Tuesday, 6/6/2017. Maintenance is expected to last up to 12 hours.

During this time, the site will be placed into ‘read-only’ mode, making the following functionality unavailable for the duration of the upgrade:

  • Activating access tokens
    Adding publications as favourites
    Alert subscriptions
    Any changes to ‘My Account’ and ‘Institutional Account’
    E-commerce
    Registration
    Search.
Posted on June 6th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on Emerald platform to undergo maintenance 6/6/2017

IEEE Xplore Maintenance April 21-22, 2017-RESOLVED

IEEE Xplore will be upgraded between April 21st at 8:00 AM and April 22nd at 1:00 PM. During this time, single article purchase and account management will be unavailable and there may be intermittent impact on performance.

Also, any file cabinet subscription downloads or updates to personalization features will need to be reapplied after the upgrade is complete.

Posted on April 20th, 2017 by Jeannie Castro and filed under Resolved | Comments Off on IEEE Xplore Maintenance April 21-22, 2017-RESOLVED

ScienceDirect is currently offline 9/26/2016-RESOLVED

ScienceDirect is temporarily offline. The Library has contacted the vendor and will let you know as soon as the service becomes available.

Posted on September 26th, 2016 by Jeannie Castro and filed under Resolved | Comments Off on ScienceDirect is currently offline 9/26/2016-RESOLVED

Ebook Library (EBL) unavailable due to maintenance July 23,2016 – RESOLVED

Ebook Library will be unavailable due to scheduled maintenance on Saturday, July 23, 2016 between noon and 3:00 pm.

Posted on July 21st, 2016 by Jeannie Castro and filed under Resolved | Comments Off on Ebook Library (EBL) unavailable due to maintenance July 23,2016 – RESOLVED

EBSCO databases are currently unavailable-RESOLVED

As of 7:30 pm, July 11, 2016 Ebsco reports:

“We have been receiving multiple reports of customers having difficulty accessing EBSCOhost and EBSCO Discovery Service. Our engineers are researching the issue and we will provide an update shortly.”

 

Posted on July 12th, 2016 by Jeannie Castro and filed under Resolved | Comments Off on EBSCO databases are currently unavailable-RESOLVED

Ebook “Practical Statistics for Educators” is currently unavailable-RESOLVED

Online reading and downloading of the ebook “Practical Statistics for Educators” is currently blocked.  We have contacted the publisher to restore access and are monitoring the issue.  We hope to have it resolved soon.  We apologize for the inconvenience.

Posted on January 20th, 2016 by brettk and filed under Resolved | Comments Off on Ebook “Practical Statistics for Educators” is currently unavailable-RESOLVED

Inorganic Crystal Structure Database Unavailable-RESOLVED

Currently, the Inorganic Crystal Structure Database is unavailable. The library is working with the vendor to restore access.

Posted on November 4th, 2015 by Jeannie Castro and filed under Resolved | Comments Off on Inorganic Crystal Structure Database Unavailable-RESOLVED

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