Categories

Cambridge Core Maintenance Sunday, August 24, 2019

Books on Cambridge Core will be unavailable on Saturday, August 24th, between 2am-6am CDT. This is for essential maintenance which will provide improved performance going forwards. 
 

								
Posted on August 23rd, 2019 by Jeannie Castro and filed under Active | Comments Off on Cambridge Core Maintenance Sunday, August 24, 2019

Ebsco Ebook platform maintenance 8/22/2019-8/24/2019

Ebsco Ebook platform will be undergoing routine maintenance from Wednesday, 8/22/2019 through Friday, 8/24/2019. They may be intermittent connectivity problems when trying to connect to an ebook from the Ebsco platform. If you experience a connection problem. please try your request at a later time.

Posted on August 22nd, 2019 by Jeannie Castro and filed under Active | Comments Off on Ebsco Ebook platform maintenance 8/22/2019-8/24/2019

PubMed currently unavailable

As you may have noticed, our links from PubMed articles to the full text are not working.

I apologize for the inconvenience. We are working with PubMed to get this back up and running as soon as possible.

In the meantime, here is a suggested workaround for obtaining the full text of articles you find in PubMed.

First, open a second tab on your browser and go the UH Libraries webpage at https://libraries.uh.edu.

Next, copy the title of the article from PubMed.

Paste the title into the search box on the UH Libraries webpage, and click “Search.”

In the results, click on “Available Online.”

Click on the link under “View Online – Full text availability.” If there are multiple links, try whichever one has the best date availability.

For articles we have, this should take you to a page where you can download the PDF.

If this does not work, please contact rrhelbing@uh.edu for further assistance.

Thank you for your patience.

Posted on August 16th, 2019 by Jeannie Castro and filed under Active | Comments Off on PubMed currently unavailable

Access problems with AccessEngineering using Chrome

There is a known problem using Chrome with AccessEngineering. Sometimes users may receive either a 404 or a 520 page error when trying to access individual titles on AccessEnginerring. The vendor reported that clearing browser history, cache and cookies when using Chrome should fix the problem.

Posted on May 25th, 2018 by Jeannie Castro and filed under Active | Comments Off on Access problems with AccessEngineering using Chrome

On-campus authentication on ScienceDirect

In consultation with the vendor, UH Libraries currently requires authentication on-campus when accessing all ScienceDirect platforms.

There have also been numerous reports by other ScienceDirect customers of sluggishness on the ScienceDirect platform. The vendor is working on fixing this problem.

Posted on October 23rd, 2017 by Jeannie Castro and filed under Active | Comments Off on On-campus authentication on ScienceDirect

Why can’t I access Safari Tech Books?

Safari Tech Books has a 6 simultaneous user limit. If you cannot access your book at this time, please try again later.

Posted on August 28th, 2014 by Jeannie Castro and filed under Active | Comments Off on Why can’t I access Safari Tech Books?

Intermittent Access Problems with DeGruyter eBooks

You may experience intermittent access problems with eBooks provided by the publisher, DeGruyter. The publisher is aware of the issue and is working with us to resolve the issue. If you are unable to access an eBook, try again later. We apologize for the inconvenience.

Posted on September 19th, 2013 by brettk and filed under Active | Comments Off on Intermittent Access Problems with DeGruyter eBooks

Journal of Clinical Psychiatry – Technical Problems

The Host website of the Journal of Clinical Psychiatry, Psychiatrist.com, is experiencing technical issues due to a move to new servers.  You may experience off and on access problems.  Their web department is aware of the problem and working quickly to resolve it.

Posted on February 8th, 2013 by brettk and filed under Active | Comments Off on Journal of Clinical Psychiatry – Technical Problems

No Access to Journal “Revista de estudos da linguagem”

The e-journal “Revista de estudos da linguagem” is experiencing server issues and access to the journal is currently unavailable. We have reported this problem to the publisher.  Stay tuned for updates.

Posted on January 23rd, 2013 by brettk and filed under Active | Comments Off on No Access to Journal “Revista de estudos da linguagem”

ERIC Documents

Due to new privacy laws, some ERIC documents may be unavailable as electronic Full-Text directly from the ERIC database. You may see the following message:

Dear ERIC Community,

In early August we discovered that sensitive personally identifiable information appeared in some full text documents contained in the ERIC collection. Specifically, social security numbers and other highly sensitive information were found in multiple documents and in a way that could not easily be isolated. For that reason, we had to temporarily disable access to many full text documents.

Although these documents had been publicly available in microfiche for many years, the advent of Internet search engines has made it easier to find this information. Our number one concern is to ensure that any full-text documents we provide do not violate any individual’s privacy. We believe that if any of us were to have our privacy compromised by an ERIC document, we would want the same consideration.

We are seeking to restore access to documents as soon as possible. In order to restore access to ERIC, we have to check every document to see if it contains personally identifiable information. Due to the quality of many of the documents, a large portion of the search has to be done by hand. This is a large undertaking and we are in the process of hiring a team to help restore access in a fast and responsive manner. We hope to get this team in place by late September and releasing large numbers of ERIC documents by the end of October. We will continue to release documents after that point on a rolling basis.

To minimize the burden on our users, we will prioritize searching the documents that users request. If you would like to request a PDF to be returned online, please fill out this form. Documents will be returned on a rolling basis and may take several weeks, but we are working as fast as possible.

We are sorry for the inconvenience and want to thank you for bearing with us through this unexpected delay.

The ERIC Team

 

If you see the above message, please request your document through Interlibrary Loan.

Posted on November 7th, 2012 by Jeannie Castro and filed under Active | Comments Off on ERIC Documents

Main Menu

Problem Archive

CougarNet Problems

RSS feed icon Subscribe to this blog!