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ProQuest and Alexander Street Press Product Downtime January 19, 2019

On January 19, 2019, from 9pm for approximately 8 hours, most ProQuest, Alexander Street Press, Sanborn Maps, Chadwyck-Healey databases will be unavailable.

ProQuest will be performing routine maintenance to maintain the currency and security of their products.

Posted on January 11th, 2019 by Jeannie Castro and filed under Active | Comments Off on ProQuest and Alexander Street Press Product Downtime January 19, 2019

Access problems with AccessEngineering using Chrome

There is a known problem using Chrome with AccessEngineering. Sometimes users may receive either a 404 or a 520 page error when trying to access individual titles on AccessEnginerring. The vendor reported that clearing browser history, cache and cookies when using Chrome should fix the problem.

Posted on May 25th, 2018 by Jeannie Castro and filed under Active | Comments Off on Access problems with AccessEngineering using Chrome

On-campus authentication on ScienceDirect

In consultation with the vendor, UH Libraries currently requires authentication on-campus when accessing all ScienceDirect platforms.

There have also been numerous reports by other ScienceDirect customers of sluggishness on the ScienceDirect platform. The vendor is working on fixing this problem.

Posted on October 23rd, 2017 by Jeannie Castro and filed under Active | Comments Off on On-campus authentication on ScienceDirect

Why can’t I access Safari Tech Books?

Safari Tech Books has a 6 simultaneous user limit. If you cannot access your book at this time, please try again later.

Posted on August 28th, 2014 by Jeannie Castro and filed under Active | Comments Off on Why can’t I access Safari Tech Books?

Intermittent Access Problems with DeGruyter eBooks

You may experience intermittent access problems with eBooks provided by the publisher, DeGruyter. The publisher is aware of the issue and is working with us to resolve the issue. If you are unable to access an eBook, try again later. We apologize for the inconvenience.

Posted on September 19th, 2013 by brettk and filed under Active | Comments Off on Intermittent Access Problems with DeGruyter eBooks

Journal of Clinical Psychiatry – Technical Problems

The Host website of the Journal of Clinical Psychiatry, Psychiatrist.com, is experiencing technical issues due to a move to new servers.  You may experience off and on access problems.  Their web department is aware of the problem and working quickly to resolve it.

Posted on February 8th, 2013 by brettk and filed under Active | Comments Off on Journal of Clinical Psychiatry – Technical Problems

No Access to Journal “Revista de estudos da linguagem”

The e-journal “Revista de estudos da linguagem” is experiencing server issues and access to the journal is currently unavailable. We have reported this problem to the publisher.  Stay tuned for updates.

Posted on January 23rd, 2013 by brettk and filed under Active | Comments Off on No Access to Journal “Revista de estudos da linguagem”

ERIC Documents

Due to new privacy laws, some ERIC documents may be unavailable as electronic Full-Text directly from the ERIC database. You may see the following message:

Dear ERIC Community,

In early August we discovered that sensitive personally identifiable information appeared in some full text documents contained in the ERIC collection. Specifically, social security numbers and other highly sensitive information were found in multiple documents and in a way that could not easily be isolated. For that reason, we had to temporarily disable access to many full text documents.

Although these documents had been publicly available in microfiche for many years, the advent of Internet search engines has made it easier to find this information. Our number one concern is to ensure that any full-text documents we provide do not violate any individual’s privacy. We believe that if any of us were to have our privacy compromised by an ERIC document, we would want the same consideration.

We are seeking to restore access to documents as soon as possible. In order to restore access to ERIC, we have to check every document to see if it contains personally identifiable information. Due to the quality of many of the documents, a large portion of the search has to be done by hand. This is a large undertaking and we are in the process of hiring a team to help restore access in a fast and responsive manner. We hope to get this team in place by late September and releasing large numbers of ERIC documents by the end of October. We will continue to release documents after that point on a rolling basis.

To minimize the burden on our users, we will prioritize searching the documents that users request. If you would like to request a PDF to be returned online, please fill out this form. Documents will be returned on a rolling basis and may take several weeks, but we are working as fast as possible.

We are sorry for the inconvenience and want to thank you for bearing with us through this unexpected delay.

The ERIC Team

 

If you see the above message, please request your document through Interlibrary Loan.

Posted on November 7th, 2012 by Jeannie Castro and filed under Active | Comments Off on ERIC Documents

EBSCOHost Display Issues

There have been several problems regarding the display of EBSCOhost database.  You may see a “Error in HttpHandler” error when trying to connect to EBSCOhost databases.

To resolve this error, please see the How do I clear the history, cache, and cookies in my browser? FAQ. You may need to shut down your browser after you do this step. Also, try a different browser. Please note: EBSCOhost databases are incompatible with Google Chrome.

This is a on going problem with EBSCOhost databases and EBSCO is working on trying to fix this problem.

We apologize for any inconvenience.

Posted on September 6th, 2012 by brettk and filed under Active | Comments Off on EBSCOHost Display Issues

CougarNet Account: New Information

You will now be able to change your CougarNet password from off campus!

This means that users who receive new CougarNet accounts (this includes sponsored accounts) no longer need to physically come to campus to change their initial password from a computer configured for CougarNet domain.  However, because they do not know the password, they must update/change their password before the account can be used.

Once the password has been updated or changed online via the Computer Account Management (CAM) site, customers can directly use library services, AccessUH, VPN services, etc immediately.  To use the CAM site, customers will need to know their myUH ID number (PeopleSoft Number).

All other features about the CougarNet account will remain the same, i.e.:

  1. Please change your password at: http://www.uh.edu/infotech/password
  2. Customers will be locked out of their CougarNet account after 5 failed attempts.  The account will be unlocked after 30 minutes of non-usage of the CougarNet account.
  3. Customers are still required to use a strong password for this system, see http://www.uh.edu/infotech/php/template.php?account_id=76
  4. Passwords expire every 90 days
  5. Passwords are case sensitive
  6. Customers cannot use their UserID, First, Middle, or Last name as part of their password
  7. Account creation and password resets will still take 10 minutes from time of submission. To access the library, you will have to wait 30 minutes after you change your password.
Posted on May 21st, 2012 by Jeannie Castro and filed under Active | Comments Off on CougarNet Account: New Information

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