Categories

Electronic Resources Help

This page is to inform and disseminate information concerning the University of Houston Libraries’ electronic resources. Below are all current issues. In the menu bar, you can find on-going known issues and help information.

If you need help with your CougarNet, please click the link below to reset your password. Password resets take 30 minutes to refresh on the library servers.

Please report any problems you find.


Posted on August 9th, 2011 by and filed under Active, Resolved | No Comments »

PubMed currently unavailable

As you may have noticed, our links from PubMed articles to the full text are not working.

I apologize for the inconvenience. We are working with PubMed to get this back up and running as soon as possible.

In the meantime, here is a suggested workaround for obtaining the full text of articles you find in PubMed.

First, open a second tab on your browser and go the UH Libraries webpage at https://libraries.uh.edu.

Next, copy the title of the article from PubMed.

Paste the title into the search box on the UH Libraries webpage, and click “Search.”

In the results, click on “Available Online.”

Click on the link under “View Online – Full text availability.” If there are multiple links, try whichever one has the best date availability.

For articles we have, this should take you to a page where you can download the PDF.

If this does not work, please contact rrhelbing@uh.edu for further assistance.

Thank you for your patience.

Posted on August 16th, 2019 by Jeannie Castro and filed under Uncategorized | Comments Off on PubMed currently unavailable

O’Reilly for Higher Education Site Maintenance 7/24/2019

We apologize for the late notice, but O’Reilly Media is having planned site maintenance which may result in the O’Reilly for Higher Education platform login being inaccessible for up to 1 hour on July 24th, beginning at 8 PM CDT (users already logged in, or users accessing via mobile will be able to continue to use the platform).

Posted on July 24th, 2019 by Jeannie Castro and filed under Active | Comments Off on O’Reilly for Higher Education Site Maintenance 7/24/2019

Ebook Central scheduled maintenance Saturday April 20, 2019

ProQuest will be performing maintenance on Ebook Central this month.

This maintenance will take place Saturday, April 20 from 11:00am to 1:00pm CDT (lasting approximately 2 hours).

Posted on April 8th, 2019 by Jeannie Castro and filed under Active | Comments Off on Ebook Central scheduled maintenance Saturday April 20, 2019

Emerald platform maintenance Feb. 5, 2019 – RESOLVED

Emerald Insight platform will be undergoing maintenance on Saturday, Feb. 5, 2019 from 2AM for at least 12 hours. The platform will be unavailable during this scheduled maintenance.

Posted on January 30th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on Emerald platform maintenance Feb. 5, 2019 – RESOLVED

ProQuest and Alexander Street Press Product Downtime January 19, 2019 – RESOLVED

On January 19, 2019, from 9pm for approximately 8 hours, most ProQuest, Alexander Street Press, Sanborn Maps, Chadwyck-Healey databases will be unavailable.

ProQuest will be performing routine maintenance to maintain the currency and security of their products.

Posted on January 11th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on ProQuest and Alexander Street Press Product Downtime January 19, 2019 – RESOLVED

DynaMed – System Maintenance January 9-February 1 – RESOLVED

Content updates will be unavailable through February 1st, for DynaMed due to scheduled maintenance. DynaMed will be available to subscribers and our Systematic Literature Surveillance and review processes will continue during this time. You can expect to see all updates that occurred during maintenance by February 1st, 2019.

Posted on January 9th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on DynaMed – System Maintenance January 9-February 1 – RESOLVED

Duke University Press 2018 Temporarily Unavailable – RESOLVED

Duke University Press has discovered issues in accessing 2018 content on their platform. They unfortunately do not have an ETA as to when access will be fully restored.

Posted on January 8th, 2019 by Jeannie Castro and filed under Resolved | Comments Off on Duke University Press 2018 Temporarily Unavailable – RESOLVED

Ebook Central, Ebrary, and Ebook Library Down for Maintenance Saturday Oct. 27, 2018 – RESOLVED

ProQuest Ebook Central, Ebrary, and Ebook library will be down for maintenance for approximately 90 minutes on Saturday, October 27, 2018 starting at 12:30 p.m.

Posted on October 2nd, 2018 by Jeannie Castro and filed under Resolved | Comments Off on Ebook Central, Ebrary, and Ebook Library Down for Maintenance Saturday Oct. 27, 2018 – RESOLVED

Access problems with AccessEngineering using Chrome

There is a known problem using Chrome with AccessEngineering. Sometimes users may receive either a 404 or a 520 page error when trying to access individual titles on AccessEnginerring. The vendor reported that clearing browser history, cache and cookies when using Chrome should fix the problem.

Posted on May 25th, 2018 by Jeannie Castro and filed under Active | Comments Off on Access problems with AccessEngineering using Chrome

Emerald Insight Platform Maintenance May 22, 2018-RESOLVED

Starting on Tuesday, May 22, 2018 at 3am, the Emerald Insight Platform will be undergoing scheduled maintenance. The platform may be intermittently unavailable for up to 12 hours.

Posted on May 18th, 2018 by Jeannie Castro and filed under Resolved | Comments Off on Emerald Insight Platform Maintenance May 22, 2018-RESOLVED

Main Menu

Problem Archive

CougarNet Problems

RSS feed icon Subscribe to this blog!