Usability testing, September 2017

A usability test was conducted in MD Anderson Library with 6 users.

The goal of usability testing was to determine if users can find content that is primarily accessible via the header or footer.

The test asked users to complete 2 tasks on libraries.uh.edu.

In this post:

  1. Methods
    • Goals
    • Tasks given
  2. Results
    • Qualitative feedback
    • Task results
    • User mistakes
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Lessons learned
  4. Next steps

Continue reading Usability testing, September 2017

Website survey, fall 2017

A survey was recently promoted to libraries.uh.edu users.

The survey coincided with the start of the fall 2017 and the recent launch of the new, re-built Libraries website.

It asked about use of and feelings about the Libraries website.

Most respondents use the website nearly every day. The most common uses are research-related, including finding books, articles, and databases.

In this post:

  • Survey design
  • Respondents
  • Why users come to the website
  • Feelings about the website
  • Next steps

Continue reading Website survey, fall 2017

Introducing the User Cafe

cafe

The User Cafe is a new initiative to collect data from library users.

During cafe sessions, library visitors are invited to participate in user research with coffee and snacks in exchange for 10 minutes of their time.

Data collected during sessions are used to improve the designs of various library systems and services.

In this post:

  • How it works
  • Pilot sessions
  • Request a cafe session
  • Credit

Continue reading Introducing the User Cafe

Usability testing, July 2017

Usability testing was recently conducted with 6 library users in MD Anderson Library.

A “user cafe” was set up in the MD Anderson Library lobby. Passers-by were enticed to complete the test with promises of free coffee and snacks after completion.

The test asked participants to complete 3 tasks using the new version of the main Libraries website.

In this post:

  1. Methods
    • Tasks given
  2. Results
    • Task results
    • User mistakes
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Lessons learned
  4. Next steps

Continue reading Usability testing, July 2017

Walk-up user interviews, July 2017

Interviews were conducted with users in MD Anderson Library in a recent User Cafe session. Users were asked broad, general questions regarding their use of and feelings about the library.

A total of 6 valid interviews were completed.

In this post:

  1. Methods
    • Interview questions
  2. Results
    • Participants
    • Core findings
    • Satisfaction with the library
  3. Lessons learned
  4. Next steps

Continue reading Walk-up user interviews, July 2017

Usability testing info.lib.uh.edu, June 2017

Usability testing was recently conducted with 12 library users in MD Anderson Library.

A “user cafe” was set up in the MD Anderson Library lobby. Passers-by were enticed to complete the test with promises of free coffee and snacks after completion.

The test asked participants to complete 3 tasks using the Libraries main website, info.lib.uh.edu.

In this post:

  1. Methods
    • Tasks given
  2. Results
    • Task results
    • Mistakes explained
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Lessons learned
  4. Next steps

Continue reading Usability testing info.lib.uh.edu, June 2017

Affinity mapping recent user interviews

A photo of a affinity map being created out of user interviews recently conducted with gradaute students
Recent user interviews with graduate students led to an affinity mapping exercise to analyze results

As part of the Libraries’ strategic plan roll-out, a project on graduate student online UX has been in the works for several months.

The project team is now in the process of analyzing user interviews with several graduate students by participating in affinity mapping exercises.

Observations from interviews have been extracted (yellow sticky notes) and organized by topic or theme (red, blue, and purple sticky notes).

This process allows researchers to organize notes and insights collected from interview data.

This project is on-going and more will be shared on this blog in the coming months.

Updated site organization planned for info.lib.uh.edu

Image showing current site categories on the left and new site categories on the rightAn update to the organization of main content on info.lib.uh.edu is planned in response to recent card sorting and tree testing with library users.

The new organization will use the categories Find & Search, Services, Spaces & Rooms, and Branches & Collections.

In this post:

Continue reading Updated site organization planned for info.lib.uh.edu