Usability testing was recently conducted with 12 library users in MD Anderson Library.
A “user cafe” was set up in the MD Anderson Library lobby. Passers-by were enticed to complete the test with promises of free coffee and snacks after completion.
The test asked participants to complete 3 tasks using the Libraries main website,
In this post:
Why did they come to the library?
Continue reading Usability testing info.lib.uh.edu, June 2017
Recent user interviews with graduate students led to an affinity mapping exercise to analyze results
As part of the Libraries’ strategic plan roll-out, a project on graduate student online UX has been in the works for several months.
The project team is now in the process of analyzing user interviews with several graduate students by participating in
affinity mapping exercises.
Observations from interviews have been extracted (yellow sticky notes) and organized by topic or
theme (red, blue, and purple sticky notes).
This process allows researchers to organize notes and insights collected from interview data.
This project is on-going and more will be shared on this blog in the coming months.
A survey was recently promoted to library users. The survey asked questions from the System Usability Scale (SUS).
The SUS score for info.lib.uh.edu
has risen since summer 2016 from 58 to 71.
In this post:
Previous SUS score
Survey design and response
Other results and full data
Continue reading info.lib.uh.edu SUS survey, spring 2017
An update to the organization of main content on info.lib.uh.edu is planned in response to recent card sorting and tree testing with library users.
The new organization will use the categories
Find & Search, Services, Spaces & Rooms, and Branches & Collections.
In this post:
Continue reading Updated site organization planned for info.lib.uh.edu
Tree tests were recently conducted with MD Anderson Library visitors. The tests asked participants to complete 3 tasks using a virtual tree of potential navigation categories for info.lib.uh.edu.
These tests are a follow-up to
benchmark tree testing and card sorting conducted in January and February, respectively.
In this post:
Continue reading Follow-up tree testing, March 2017
Card sorting was recently conducted on web pages from info.lib.uh.edu with 15 users. The goal of the sort was to determine new category labels for navigation content, in response to
recent navigation tree testing.
Sample card sorting result
Common concepts from results include branches/collections, searching/finding, and services.
Continue reading Card sorting, Feburary 2017
A tree test was recently promoted to users on
info.lib.uh.edu. The test asked participants to complete 3 tasks using a virtual tree of the site’s current navigation.
6 participants completed all 3 tasks. Overall success rate was
44% while directness was 56%.
In this post
Continue reading Website tree testing, January 2017
To assess habits, needs, and thoughts around
finding aid systems for archival research, interviews with 8 frequent users were conducted in December 2016 through January 2017.
Screenshot of ARCHON system, January 2017
Interviews found consistent themes on subject headings, the amount of detail in finding aids, among others.
This project was done in collaboration with librarians at Fondren Library at Rice University to improve internal systems.
Continue reading Finding aids user interviews, December 2016
A new web content style guide for UH Libraries has been published and is now in effect for all web content. The style guide is
publicly available online.
The purpose of the guide is to facilitate clear and consistent communication and provide better service to users via well-written web content.
Continue reading Introducing the UH Libraries web content style guide
The Web Services department at UH Libraries has been working towards a redesign of the Libraries main website for several years now. Moving forward, the department is officially adopting an iterative approach, where the site is improved on a continuing basis in response to user research, assessment, and best practices. This new approach is reflected in the latest “refresh” of the site’s primary CSS and content.
In other words, the “redesign” of info.lib.uh.edu is happening at all times, and won’t be happening all at once.
Continue reading info.lib.uh.edu: Moving to an iterative approach