Usability testing info.lib.uh.edu, June 2017

Usability testing was recently conducted with 12 library users in MD Anderson Library.

A “user cafe” was set up in the MD Anderson Library lobby. Passers-by were enticed to complete the test with promises of free coffee and snacks after completion.

The test asked participants to complete 3 tasks using the Libraries main website, info.lib.uh.edu.

In this post:

  1. Methods
    • Tasks given
  2. Results
    • Task results
    • Mistakes explained
    • Major observations
    • Participants
    • Why did they come to the library?
  3. Lessons learned
  4. Next steps

Continue reading Usability testing info.lib.uh.edu, June 2017

Affinity mapping recent user interviews

A photo of a affinity map being created out of user interviews recently conducted with gradaute students
Recent user interviews with graduate students led to an affinity mapping exercise to analyze results

As part of the Libraries’ strategic plan roll-out, a project on graduate student online UX has been in the works for several months.

The project team is now in the process of analyzing user interviews with several graduate students by participating in affinity mapping exercises.

Observations from interviews have been extracted (yellow sticky notes) and organized by topic or theme (red, blue, and purple sticky notes).

This process allows researchers to organize notes and insights collected from interview data.

This project is on-going and more will be shared on this blog in the coming months.

Updated site organization planned for info.lib.uh.edu

Image showing current site categories on the left and new site categories on the rightAn update to the organization of main content on info.lib.uh.edu is planned in response to recent card sorting and tree testing with library users.

The new organization will use the categories Find & Search, Services, Spaces & Rooms, and Branches & Collections.

In this post:

Continue reading Updated site organization planned for info.lib.uh.edu

Follow-up tree testing, March 2017

s&r_graphTree tests were recently conducted with MD Anderson Library visitors. The tests asked participants to complete 3 tasks using a virtual tree of potential navigation categories for info.lib.uh.edu.

These tests are a follow-up to benchmark tree testing and card sorting conducted in January and February, respectively.

In this post:

Continue reading Follow-up tree testing, March 2017

Website tree testing, January 2017

Graph of basic results provided by Treejack

A tree test was recently promoted to users on info.lib.uh.edu. The test asked participants to complete 3 tasks using a virtual tree of the site’s current navigation.

6 participants completed all 3 tasks. Overall success rate was 44% while directness was 56%.

In this post

Continue reading Website tree testing, January 2017

Finding aids user interviews, December 2016

To assess habits, needs, and thoughts around finding aid systems for archival research, interviews with 8 frequent users were conducted in December 2016 through January 2017.

Screenshot of ARCHON finding aid
Screenshot of ARCHON system, January 2017

Interviews found consistent themes on subject headings, the amount of detail in finding aids, among others.

This project was done in collaboration with librarians at Fondren Library at Rice University to improve internal systems.

Continue reading Finding aids user interviews, December 2016

Introducing the UH Libraries web content style guide

A new web content style guide for UH Libraries has been published and is now in effect for all web content. The style guide is publicly available online.

The purpose of the guide is to facilitate clear and consistent communication and provide better service to users via well-written web content.

Continue reading Introducing the UH Libraries web content style guide

info.lib.uh.edu: Moving to an iterative approach

The Web Services department at UH Libraries has been working towards a redesign of the Libraries main website for several years now. Moving forward, the department is officially adopting an iterative approach, where the site is improved on a continuing basis in response to user research, assessment, and best practices. This new approach is reflected in the latest “refresh” of the site’s primary CSS and content.

In other words, the “redesign” of info.lib.uh.edu is happening at all times, and won’t be happening all at once.

Continue reading info.lib.uh.edu: Moving to an iterative approach