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Electronic Resources Help

This page is to inform and disseminate information concerning the University of Houston Libraries’ electronic resources. Below are all current issues. In the menu bar, you can find on-going known issues and help information.

If you need help with your CougarNet, please click the link below to reset your password. Password resets take 30 minutes to refresh on the library servers.

Please report any problems you find.


Posted on August 9th, 2011 by and filed under Active, Resolved | No Comments »

Why can’t I access Safari Tech Books?

Safari Tech Books has a 6 simultaneous user limit. If you cannot access your book at this time, please try again later.

Posted on August 28th, 2014 by Jeannie Castro and filed under Active | Comments Off

Access to ScienceDirect from off-campus is down

There is a problem accessing journals and articles form ScienceDirect for users that are off-campus.  You may be prompted to login or purchase an article after entering your CougarNet ID and password.  This should not be happening.  This is an error that is coming from ScienceDirect.  If you need an article, please contact the library.  Library staff can download a PDF and send it to you while this problem is occurring.

Posted on June 11th, 2014 by brettk and filed under Resolved | Comments Off

Literary Market Place-Access Problems

We are currently experiencing access problems to Literary Market Place, a database that provides publishing industry information.  We have contacted to publisher, and they are working to resolve the issue.  We will update this blog post when the resource is working again.  We apologize for the inconvenience.

Posted on April 15th, 2014 by brettk and filed under Active | Comments Off

Taylor and Francis Journals unavailable for maintenance

The Taylor & Francis e-Journals will be unavailable for scheduled maintenance.  Maintenance will begin at 10am on Saturday March 1st and will end by 2am on Sunday March 2nd.

Journals published by Taylor & Francis will be unavailable during this time.  We apologize for the inconvenience.

Posted on February 28th, 2014 by brettk and filed under Resolved | Comments Off

Annual Reviews will be unavailabe for scheduled maintenance

On Saturday, March 1, 2014 beginning at 8:00AM (PST), Annual Reviews has planned routine maintenance to data storage and their website. Downtime is expect to last up to 16 hours, during which time the website to be unavailable.

e-Journals available through the Annual Reviews website will be unavailable during scheduled maintenance.

We apologize for any inconvenience.

Posted on February 25th, 2014 by brettk and filed under Resolved | Comments Off

BioOne will be down for Schedule Maintenance

The BioOne database will be down for scheduled maintenance beginning Saturday March 14, 2014.  Maintenance will begin at 11am and is scheduled to be completed by early Sunday morning.

The BioOne bibliographic database is an indexed and fully-searchable collection of abstracts that link to the fulltext articles available from the BioOne organization.

We apologize for any inconveniences caused by this downtime.

Posted on February 25th, 2014 by brettk and filed under Resolved | Comments Off

Ebook Library Downtime for Scheduled Maintenance

The Ebook Library platform will undergo performance enhancements and updates to the system.

Scheduled downtime will occur on March 2 from 12 am – 4 am.

Ebooks from Ebook Library will be unavailable during this time.  We apologize for the inconvenience.

Posted on February 19th, 2014 by brettk and filed under Resolved | Comments Off

Downtime for ProQuest Systems Enhancements – RESOLVED

On February 14-15, 2014 ProQuest will make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime.

An eight hour (8) maintenance window is needed to perform these enhancements.  Enhancements will begin on February 14 at 10pm and will be completed by 6am on February 15.

During this time ProQuest databases and RefWorks will be unavailable.  We apologize for the inconvenience.

Posted on February 4th, 2014 by brettk and filed under Resolved | Comments Off

Planned service outage Sunday, Jan 12

Website, catalog, and electronic resources will be unavailable. More…

Posted on January 10th, 2014 by brettk and filed under Resolved | Comments Off

JSTOR search is down – RESOLVED

Using the search box on the JSTOR homepage will result in an error message.  We have reported this issue to JSTOR and they are working on resolving the issue.

Advanced search still works, so please use that instead of the search box on the homepage: http://www.jstor.org.ezproxy.lib.uh.edu/action/showAdvancedSearch

 

Posted on December 11th, 2013 by brettk and filed under Resolved | Comments Off

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