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Electronic Resources Help

This page is to inform and disseminate information concerning the University of Houston Libraries’ electronic resources. Below are all current issues. In the menu bar, you can find on-going known issues and help information.

If you need help with your CougarNet, please click the link below to reset your password. Password resets take 30 minutes to refresh on the library servers.

Please report any problems you find.


Posted on August 9th, 2011 by and filed under Active, Resolved | No Comments »

Ebook “Practical Statistics for Educators” is currently unavailable

Online reading and downloading of the ebook “Practical Statistics for Educators” is currently blocked.  We have contacted the publisher to restore access and are monitoring the issue.  We hope to have it resolved soon.  We apologize for the inconvenience.

Posted on January 20th, 2016 by brettk and filed under Uncategorized | Comments Off on Ebook “Practical Statistics for Educators” is currently unavailable

Inorganic Crystal Structure Database Unavailable

Currently, the Inorganic Crystal Structure Database is unavailable. The library is working with the vendor to restore access.

Posted on November 4th, 2015 by Jeannie Castro and filed under Active | Comments Off on Inorganic Crystal Structure Database Unavailable

OnePetro currently unavailable (RESOLVED)

Due to systematic downloading, the vendor has turned off access to OnePetro. The library is working closely with the vendor to get access restored as soon as possible.

Posted on October 26th, 2015 by Jeannie Castro and filed under Resolved | Comments Off on OnePetro currently unavailable (RESOLVED)

Scheduled Interruption for Elsevier products on 8/1/2015 (RESOLVED)

On Saturday, August 1, access to Elsevier platforms will be unavailable due to a scheduled maintenance for approximately 4.5 hours starting at 5 PM.

 

The platforms and solutions involved are:

  • Elsevier Research Platforms: ScienceDirect (both journals and eBooks), Scopus (including Author Feedback Wizard), Engineering Village
  • Reaxys

Each platform will be displaying a warning to users of this scheduled downtime, and during downtime, there will be a message informing users of the temporary unavailability of service.

Posted on July 27th, 2015 by Jeannie Castro and filed under Resolved | Comments Off on Scheduled Interruption for Elsevier products on 8/1/2015 (RESOLVED)

Problems Accessing Library Resources on Campus (RESOLVED)

The Library has recently been made aware of an overlap of IP addresses on our campus, and it is affecting several buildings here.  We are working with our colleagues to resolve the issue.

In the meantime, if you are unable to access an article from the web, please copy and paste the following string in front of the URL for the article: ezproxy.lib.uh.edu/login?url=

You will be prompted to login with your CougarNet ID and password.  As long as the library has a subscription to the journal, you will be able to access the article after logging in.

If you have any questions, please do not hesitate to contact us.

Posted on March 3rd, 2015 by brettk and filed under Resolved | Comments Off on Problems Accessing Library Resources on Campus (RESOLVED)

Why can’t I access Safari Tech Books?

Safari Tech Books has a 6 simultaneous user limit. If you cannot access your book at this time, please try again later.

Posted on August 28th, 2014 by Jeannie Castro and filed under Active | Comments Off on Why can’t I access Safari Tech Books?

Access to ScienceDirect from off-campus is down

There is a problem accessing journals and articles form ScienceDirect for users that are off-campus.  You may be prompted to login or purchase an article after entering your CougarNet ID and password.  This should not be happening.  This is an error that is coming from ScienceDirect.  If you need an article, please contact the library.  Library staff can download a PDF and send it to you while this problem is occurring.

Posted on June 11th, 2014 by brettk and filed under Resolved | Comments Off on Access to ScienceDirect from off-campus is down

Literary Market Place-Access Problems

We are currently experiencing access problems to Literary Market Place, a database that provides publishing industry information.  We have contacted to publisher, and they are working to resolve the issue.  We will update this blog post when the resource is working again.  We apologize for the inconvenience.

Posted on April 15th, 2014 by brettk and filed under Active | Comments Off on Literary Market Place-Access Problems

Taylor and Francis Journals unavailable for maintenance

The Taylor & Francis e-Journals will be unavailable for scheduled maintenance.  Maintenance will begin at 10am on Saturday March 1st and will end by 2am on Sunday March 2nd.

Journals published by Taylor & Francis will be unavailable during this time.  We apologize for the inconvenience.

Posted on February 28th, 2014 by brettk and filed under Resolved | Comments Off on Taylor and Francis Journals unavailable for maintenance

Annual Reviews will be unavailabe for scheduled maintenance

On Saturday, March 1, 2014 beginning at 8:00AM (PST), Annual Reviews has planned routine maintenance to data storage and their website. Downtime is expect to last up to 16 hours, during which time the website to be unavailable.

e-Journals available through the Annual Reviews website will be unavailable during scheduled maintenance.

We apologize for any inconvenience.

Posted on February 25th, 2014 by brettk and filed under Resolved | Comments Off on Annual Reviews will be unavailabe for scheduled maintenance

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