Electronic Resources Problems
This page is to inform and disseminate information concerning the University of Houston Libraries’ electronic resources. Below are all current issues. In the menu bar, you can find on-going known issues and help information.
If you need help with your CougarNet, please click the link below to reset your password. Password resets take 30 minutes to refresh on the library servers.
Please report any problems you find.
Books 24×7 linking problems
We are currently experiencing problems linking to our Books 24×7 eBook collections. The library is in the process of fixing the problem. A temporary work around is:
Go to the Access SkillPort eLearning site at: http://www.uh.edu/infotech/php/template.php?training_id=23
Click the log in button and follow the log in instructions.
On the left side, you will see a grey box with the very first text line that says Books 24×7. Click that. It may take a few minutes to load. A new window will pop open for the Books 24×7 content. In the search box at the top, paste in your title and it will bring you to your book.
We apologize for this inconvenience and we will have the links working correctly as quickly as possible.
Ebsco Databases Currently Unavailable 3/27/2012-RESOLVED
Ebsco Databases are currently unavailable. The Electronic Resources department is currently working with Ebsco to reestablish access. No estimated time to fix has been given, yet.
All eJournal access unavailable on Saturday, March 24, 2012, between 7-8PM-RESOLVED
Due to emergency maintenance by our eJournal content provider, access to all eJournals through the homepage, CitationLinker, the Find It@UH button embedded in Databases, and OneSearch will unavailable on Saturday, March 24, 2012 between 7-8PM. The Electronic Resources Unit with monitor the downtime to ensure it does not extend beyond 8PM. We apologize for this inconvenience.
Wiley Online Library maintenance Saturday, March 24, 2012-RESOLVED
Due to essential site maintenance, access may be interrupted to the Wiley Online Library site on Saturday, March 24, 2012 between 5AM-9AM.
Elsevier’s SciVerse potential service interruption Saturday, March 17, 2012-RESOLVED
Elsevier will be performing necessary service upgrades on Saturday, March 17, 2012. Because of this, service may be disrupted between 7:30AM- 8:30PM.
The following services may not be available:
- ScienceDirect Journals
- Scopus
- SciVerse Hub, including SciVal and Journal Consult
Some of the new features which will be available after the service upgrade will be:
- ScienceDirect: Increasing search speed and article rendering; solving issues with PDF downloading and RSS feeds
- Scopus: Increasing interoperability with Hub allows for continued discovery across web and patent sources
- Hub: Adding sortable refine results filters to make searches even more relevant
We apologize for any inconvenience this may cause, but hope these service enhancements will help create a more seamless interaction with Elsevier’s products.
Wilson Databases not linking correctly-RESOLVED
Due to the purchase of the Wilson databases by Ebsco, none of our currently links work correctly. We are working with vendors to fix the problem.
Full-text linking in Linguistics Abstracts unavailable
Due to a vendor error, full-text linking is currently unavailable. Wiley estimates that it will take approximately 24 hours to correct.
Access to Hoover’s Unavailable-RESOLVED
On January 1, 2012, Hoover’s was purchased by Dun & Bradstreet. Dun & Bradstreet has not notified the library about the new URLs to access Hoover’s and has switched off access to it. The Electronic Resources department has contacted Dun & Bradstreet and we have been put on a list for notification of the new URL when they become available. We apologize for any inconvenience this may cause.
China Academic Journals Chinese Character interface unavailable-RESOLVED
The Chinese interface for the China National Knowledge Infrastructure (CNKI) database platform (http://cnki.zh.eastview.com) is currently unavailable. East View is working to resolve this problem, and we will send out a notice as soon as access returns to normal. Please note that CNKI databases are currently available via the English interface at http://cnki.en.eastview.com.
SciVerse Scheduled Maintenance Saturday January 7, 2012 – RESOLVED
Please note that Elsevier has an upcoming scheduled outage which will affect our SciVerse, SciVal, and Journal Consult.
These products and services are expected to be offline and unavailable for approximately 13 hours on January 7, 2012, due to scheduled maintenance.
Downtime is expected as follows:
Central Standard Time: 7:30 AM – 8:30 PM Saturday, January 7th, 2012
We apologize for any inconvenience this may cause.
