Categories

Electronic Resources Help

This page is to inform and disseminate information concerning the University of Houston Libraries’ electronic resources. Below are all current issues. In the menu bar, you can find on-going known issues and help information.

If you need help with your CougarNet, please click the link below to reset your password. Password resets take 30 minutes to refresh on the library servers.

Please report any problems you find.


Posted on August 9th, 2011 by and filed under Active, Resolved | No Comments »

ScienceDirect is currently offline 9/26/2016-RESOLVED

ScienceDirect is temporarily offline. The Library has contacted the vendor and will let you know as soon as the service becomes available.

Posted on September 26th, 2016 by Jeannie Castro and filed under Resolved | Comments Off on ScienceDirect is currently offline 9/26/2016-RESOLVED

Ebook Library (EBL) unavailable due to maintenance July 23,2016

Ebook Library will be unavailable due to scheduled maintenance on Saturday, July 23, 2016 between noon and 3:00 pm.

Posted on July 21st, 2016 by Jeannie Castro and filed under Resolved | Comments Off on Ebook Library (EBL) unavailable due to maintenance July 23,2016

EBSCO databases are currently unavailable-RESOLVED

As of 7:30 pm, July 11, 2016 Ebsco reports:

“We have been receiving multiple reports of customers having difficulty accessing EBSCOhost and EBSCO Discovery Service. Our engineers are researching the issue and we will provide an update shortly.”

 

Posted on July 12th, 2016 by Jeannie Castro and filed under Resolved | Comments Off on EBSCO databases are currently unavailable-RESOLVED

Ebook “Practical Statistics for Educators” is currently unavailable-RESOLVED

Online reading and downloading of the ebook “Practical Statistics for Educators” is currently blocked.  We have contacted the publisher to restore access and are monitoring the issue.  We hope to have it resolved soon.  We apologize for the inconvenience.

Posted on January 20th, 2016 by brettk and filed under Resolved | Comments Off on Ebook “Practical Statistics for Educators” is currently unavailable-RESOLVED

Inorganic Crystal Structure Database Unavailable

Currently, the Inorganic Crystal Structure Database is unavailable. The library is working with the vendor to restore access.

Posted on November 4th, 2015 by Jeannie Castro and filed under Active | Comments Off on Inorganic Crystal Structure Database Unavailable

OnePetro currently unavailable (RESOLVED)

Due to systematic downloading, the vendor has turned off access to OnePetro. The library is working closely with the vendor to get access restored as soon as possible.

Posted on October 26th, 2015 by Jeannie Castro and filed under Resolved | Comments Off on OnePetro currently unavailable (RESOLVED)

Scheduled Interruption for Elsevier products on 8/1/2015 (RESOLVED)

On Saturday, August 1, access to Elsevier platforms will be unavailable due to a scheduled maintenance for approximately 4.5 hours starting at 5 PM.

 

The platforms and solutions involved are:

  • Elsevier Research Platforms: ScienceDirect (both journals and eBooks), Scopus (including Author Feedback Wizard), Engineering Village
  • Reaxys

Each platform will be displaying a warning to users of this scheduled downtime, and during downtime, there will be a message informing users of the temporary unavailability of service.

Posted on July 27th, 2015 by Jeannie Castro and filed under Resolved | Comments Off on Scheduled Interruption for Elsevier products on 8/1/2015 (RESOLVED)

Problems Accessing Library Resources on Campus (RESOLVED)

The Library has recently been made aware of an overlap of IP addresses on our campus, and it is affecting several buildings here.  We are working with our colleagues to resolve the issue.

In the meantime, if you are unable to access an article from the web, please copy and paste the following string in front of the URL for the article: ezproxy.lib.uh.edu/login?url=

You will be prompted to login with your CougarNet ID and password.  As long as the library has a subscription to the journal, you will be able to access the article after logging in.

If you have any questions, please do not hesitate to contact us.

Posted on March 3rd, 2015 by brettk and filed under Resolved | Comments Off on Problems Accessing Library Resources on Campus (RESOLVED)

Why can’t I access Safari Tech Books?

Safari Tech Books has a 6 simultaneous user limit. If you cannot access your book at this time, please try again later.

Posted on August 28th, 2014 by Jeannie Castro and filed under Active | Comments Off on Why can’t I access Safari Tech Books?

Access to ScienceDirect from off-campus is down

There is a problem accessing journals and articles form ScienceDirect for users that are off-campus.  You may be prompted to login or purchase an article after entering your CougarNet ID and password.  This should not be happening.  This is an error that is coming from ScienceDirect.  If you need an article, please contact the library.  Library staff can download a PDF and send it to you while this problem is occurring.

Posted on June 11th, 2014 by brettk and filed under Resolved | Comments Off on Access to ScienceDirect from off-campus is down

Main Menu

Problem Archive

CougarNet Problems

RSS feed icon Subscribe to this blog!